Smartpolis uses work order management to organize all city services and processes, such as permit/license application, document requests (birth certificates, marriage certificates, etc.), and citizen-initiated service requests.

By defining tasks for each process/service, and then compiling all prerequisites needed to complete these tasks, Smartpolis can organize all information for citizens to gather and appropriate client personnel to review. This cycle of organizing, prioritizing, tracking, and completing key tasks saves clients significant time and cost.